If y'all can't plough on or sign in to iMessage or FaceTime

To apply iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch on. If you run across an error message during activation, follow these steps.

When activating iMessage or FaceTime, you might encounter one of these messages:

  • Waiting for activation
  • Activation unsuccessful
  • An error occurred during activation
  • Could not sign in, please cheque your network connection
  • Unable to contact the iMessage server. Attempt again.

Check your device settings

  1. Make sure that y'all're connected to a cellular information or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your telephone number with iMessage and FaceTime. Depending on your carrier, you lot might be charged for this SMS.
  2. Go to Settings > Full general > Date & Fourth dimension and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and plough off FaceTime.
  3. Restart your device:
    • iPhone
    • iPad
    • iPod touch
  4. Turn iMessage and FaceTime back on.

Still non activated after a solar day?

It might take upwardly to 24 hours to activate iMessage and FaceTime. If the issue continues afterwards 24 hours, follow these steps:

  1. Make certain that your device has the latest version of iOS or iPadOS.
  2. If you're using an iPhone, contact your carrier to make certain that y'all can send and receive SMS messages.
  3. If your iPhone is used with a carrier not constitute in the wireless carrier articles, make certain you can transport and receive international SMS.
  4. Contact Apple tree Back up.

Get more help

Yous can also use your email accost with iMessage and FaceTime. Sign in to your Apple ID account page and review all the e-mail addresses you lot have on file, including the 1 that you're trying to verify. If the electronic mail accost is wrong, you can update it. Then click Resend adjacent to the email address that you want to verify.

FaceTime is non available in all countries or regions.

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